Art Castings Return and Cancellation Policy
Policy Overview
Please review this policy carefully before making a purchase. By purchasing from us, you agree to comply with and be bound by the terms of this policy. Understanding this policy ensures that your expectations are well managed and met by our team.
Product Information
Product Variability
As a manufacturer of handcrafted products, it is essential to recognize that a slight 5% variation in our product is normal, while maintaining 95% consistency, which should not be classified as defective. We define ‘defective’ as any significant deviation that affects the function or aesthetic quality beyond the acceptable 5% variance.
Color Variability
The color of our products may vary slightly from what is shown in images due to differences in digital screens. We strive to accurately depict all our products but acknowledge minor discrepancies may occur.
Product Offerings
Our specialization lies in metalworks exclusively; we do not offer woodworking services.
Ordering Process
Cancellation Policy
No cancellation will be allowed once an order is placed. This policy is to ensure that resources are efficiently allocated to the timely production of your custom order.
Exchange Policy
We do not offer exchanges for any product. Each piece is crafted with a specific customer in mind and thus cannot be exchanged.
Shipping and Delivery
Delivery Timelines
Delivery timelines vary depending on order quantity, typically ranging from 25 to 30 days. We commit to communicating any expected delays promptly.
Return and Refund Process
Damage or Defect Products Return Procedure
- If you receive a damaged or defective item, please proceed as follows to ensure a smooth resolution process:
Immediate Notification:
– Timing: Contact us within 48 hours of delivery.
– Contact Details: Reach out through our customer support via email at support@artcastings.co.in. - Proof of Damage/Defect:
– Requirement: Provide a continuous, unedited video of the unboxing to document the condition of the item as received.
– Purpose: This video serves as essential evidence to support your claim, showing the product condition and packaging. - Assessment and Resolution:
– Evaluation: Our team will review the evidence you provide.
– Outcome: If the claim is verified, we will issue a return authorization and provide detailed instructions for returning the damaged or defective item.
– Options: Depending on the specific situation, we may offer a replacement, repair, or refund.
Return Authorization Process
To initiate the return process, clients must contact us and provide an unedited video of the unboxing process. Once verified, we’ll issue a return authorization via email. Returns sent without prior authorization may not be accepted or processed.
Return Conditions
To be eligible for a return, the product must be unused and in the same condition as when it was received. It should be returned in its original packaging, along with any accessories or documentation included with the item.
Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected. If approved, the refund will be processed, and the total amount will be credited to your original method of payment within 5 to 7 working days.
Privacy Statement
We respect your privacy and assure you that all personal data and information provided during the return process will be handled confidentially and securely, only used for the purpose of processing your return.
Contact Information
For any inquiries or further clarification on our policies, please feel free to contact us. We are here to assist you and ensure a satisfying experience. Reach out to us via email at support@artcastings.co.in.